Customer Experience Designer (Customer Engagement)

Exciting Opportunity: CX Designer for a leading global retailer.

DNA has partnered exclusively with a leading global retailer to seek a Customer Experience Designer focused on customer engagement initiatives.

Are you CX Designer with a track record of working on similar programmes in an established retail brand? If so, we want to hear from you!

Essential skills:

• Customer research and analysis
• Customer proposition design
• Retail experience design
• Mobile app experience
• Excellent soft skills, including stakeholder management, leadership skills, presentation skills, workshop design and facilitation, and storytelling
• Strong communications skills, able to influence at various levels across the business
• Capable of building trust and relationships at all levels and across international teams
• Team work and people management
• Business case development

 
Bonus points:

• Expertise in communication, advertising, and media
• Interaction design experience
• Familiarity with customer engagement technology, including:
  • Customer Data Platforms (i.e. Tealium)
  • Digital wallets (i.e. Apple Pay, Google Pay, proprietary wallets)
  • Voucher, deal, and lottery platforms

 
Sound like you? If you are in a mid-level position looking for the opportunity to take a lead role for a customer engagement program in a leading global retailer. Apply now!

DNA is committed to promoting a diverse and inclusive community and welcomes applications from candidates of all backgrounds.
Although we try to respond to all applications, unfortunately, due to the high number we receive, we are unable to respond to all of those who are unsuccessful. 

• We offer up to £250 in vouchers for any referrals who pass their probationary period, so if you know anyone who might be interested please forward the link to the job advert to them. 
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DNA Recruit deliver dynamic recruitment, search and talent solutions and provide insight, knowledge, and credible introductions necessary for client-side and agency roles. Areas we specialise in New Business, Account and Project Management, Strategy and Planning, Events, Experiential, Creative and User Experience Design, Technology, Product, Marketing and Data roles in permanent, contract and freelance recruitment, search and selection, talent advisory and consulting across the UK and globally.